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Return and Exchange

CRAFT HUES is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time.

Please note by purchasing at CRAFT HUES, you as a buyer agree to our shopping terms, conditions and policies.

Shipping Cost

The shipping charge is specified separately for every product. For multiple products ordered, the system adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders multiple products. Shipping costs are non-refundable

Processing Your Order

On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. From the date of placing order, we would normally take 4-12 working days to deliver your order. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

Cancellation, Return and Exchange

Cancellation

Cancellations can be made within 24 hours of placing an order.  The order may be cancelled by addressing an email to us or by calling and cancelling the order at the given customer care number. In the event an order is cancelled, which is accepted as cancelled then we will refund the money sent to us by you within 15 working days

Return Policy

Before you return a CRAFT HUES product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.  Let’s not think of an irregular weave or print or a stitch as a defect. Handmade by definition means a glorious uncertainty when it comes to uniformity.

Most of the processes are manual; hence the irregularities which may occur are characteristic of the process and not counted as a defect. 

Please read item descriptions carefully and note sizes of products. Please also know monitors are calibrated differently and colours, while may be close, may not be 100% accurate.
Please read below our return & exchange policies before you return any item.

Exchange Policy

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below:

  •  If you would like to request an exchange please write to us at info@crafthues.com
Exchange will be done in the following cases:
  •  Genuine quality issues.
  •  In case CRAFT HUES discovers that a wrong item has been shipped to you.
Refunds will be done in the following cases:
  •  Packages lost in transit.
  •  In case CRAFT HUES discovers any wrong pricing in its online catalogue and the price charged to you is higher than the actual price.
No exchange will be given in the following cases:

 In case of minor design and color variations. With hand-made products there will always be some variation between products.

No refunds will be given in the following cases:
  •  Incorrect or outdated delivery address.
  •  Incorrect address format including any form of a PO Box address.
  •  After 3 failed delivery attempts by the courier.
  •  Package refused by recipient.
  •  Products returned in a used or damaged condition.

Note: exchange and Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.

Sale Items

Only regular priced items may be returned, unfortunately, sale items are final sale and cannot be returned.

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